Over the past few years GAO has undertaken 100 one-time web-based surveys of a variety of populations and on a variety of subjects to support our research on behalf of the Congress. These surveys have collected data from nearly 30,000 respondents. We have developed our own software to support our web-based surveys. We expect to release this software to public. In addition, we have chosen to put other questionnaire version control software and editing packages in the hands of our questionnaire designers to support our web-based surveys. This presentation will give an overview of these web survey development procedures and software as well as the advantages and disadvantages of our approach. We approach our data collection effort as a business process, with steps that build in quality throughout the process. We screen projects to ensure they meet our minimal requirements for gathering data through a web-based survey. This presentation will discuss these requirements and illustrate the consequences for accepting projects that do not meet our requirements. We also describe the design and testing procedures we use to increase the usability of the questionnaires and the validity of the data. Since we view web-based surveys as a business process, this presentation will also discuss the administrative structure and staffing necessary to support this business.